Workit is built around real-world, in-person work — most jobs happen at someone's home, business, or yard. We've put tools into the app to keep both sides safer, but common sense is still your best friend. Read this before your first job.
The safety tools built into Workit
1. Worker verification
Every worker is reviewed by a real person on our team before being approved. We collect their SA ID, a photo of their ID, a short selfie video (to prove the ID is theirs), proof of address, a skills summary, and the categories they can work in. Workers with the green Verified badge have passed this check.
Employers: prefer Verified workers for jobs inside your home, or for anything that involves cash, keys, or kids.
Read more about the verification process →
2. Ratings and reputation
After every confirmed job, both sides leave a 1–5 star rating with an optional note. Workers also earn reputation badges(Verified, 5-star streaks, completed-jobs milestones). Before accepting an offer or applying for a job, tap the other person's name to read their history.
3. In-app messaging
Once a job is assigned, use the in-app chat to confirm details, share gate codes, agree on timing, and ask questions. It keeps a record on the job — useful if there's ever a dispute. Avoid moving the conversation to WhatsApp until after you've met.
4. Live location sharing (workers only, opt-in)
On the day of the job, the assigned worker can share their live GPS with the employer so the employer knows when they'll arrive. Workers can stop sharing at any time — sharing stops automatically when the job is marked done.
5. Emergency button — dials SAPS 10111
While a job is active, both the employer and the worker see a red Emergencybutton on the job page. One tap (with a confirm prompt so you don't hit it by accident) and your phone dials the South African Police Service emergency line on 10111. We also log the trigger to the job so we have a record if it's ever needed.
6. Dispute system
If something goes wrong after a worker is assigned — no-show, damage, payment refused, work not done — either side can raise a dispute on the job page. The job is paused, both sides see a banner, and our admin team steps in to review messages, photos, and ratings to help reach an outcome.
7. Photo proof
Employers can attach photos when posting a job (what needs doing). Workers can upload before/after photos when marking the job done. Pictures protect everyone — they make ratings honest and disputes shorter.
For employers — before, during, and after
Before you accept an offer
- Tap the worker's name and read their ratings, reviews, and completed-job count. New workers can be great, but balance the risk with the size of the job.
- Look for the Verified badge if the job involves your home, your family, or significant cash.
- Use the in-app message to confirm the price, the date, and the address before you accept. Get the details in writing.
On the day
- Don't pay up front. Workit jobs are cash or EFT on completion — agreed when you posted the job. Anyone asking for a deposit before starting is a red flag.
- Have someone home with you if you can. If you live alone, let a friend know who is coming and when.
- Keep valuables, cash, and ID documents out of sight.
- Use the live location view so you know when the worker is close. Use the Emergency button if anything feels wrong.
After the job
- Only tap Confirm completion once the work is done to your satisfaction. Confirming unlocks the rating step.
- Leave an honest rating — kind workers deserve credit, and other employers depend on your feedback.
- If something went wrong, raise a dispute from the job page before you confirm.
For workers — before, during, and after
Before you send an offer
- Read the full job description. Check the suburb, the suggested price, the tools/experience requirements, and the agreed payment method (cash or EFT on completion).
- Tap the employer's name and look at their history — how many jobs they've posted, how they've rated past workers, and whether they've had disputes.
- Only send an offer at a price you're actually willing to do the job for — including transport.
On the day
- Tell a family member or friend where you're going, the employer's name, and roughly when you'll be back.
- Turn on live location sharing from the job page — this lets the employer track your arrival, and creates a record of where you were.
- Take a before photo when you arrive and an after photo when you finish. Attach both via the photo uploader. This protects you if the employer questions whether the work was done.
- If you arrive and the situation feels unsafe (someone besides the employer is there, the work is different from what was described, you're asked to do something illegal) — leave. Raise a dispute from the job page. Use the Emergencybutton if you're in immediate danger.
After the job
- Mark the job done in the app once the work is finished. The employer confirms, and you both rate each other.
- If the employer refuses to pay or won't confirm, raise a dispute. Don't leave the country with a payment owed — log it first.
Red flags — for everyone
- Anyone asking you to pay or be paid outside the appbefore you've met and the job is done.
- Pressure to skip the verification, the dispute system, or the rating step.
- Requests for ID copies, banking details, or your password sent over chat (we never ask for these — banking info stays between you and the person paying, only after the job is done).
- Addresses that don't exist or change at the last minute.
- Cash-handling jobs you didn't sign up for (collecting money for a stranger, dropping off envelopes).
Emergency numbers in South Africa
- SAPS (Police): 10111 · also built into the Emergency button on every active job page.
- Ambulance / fire: 10177
- National emergency (from a mobile phone): 112
- GBV Command Centre: 0800 428 428
Reporting and admin
If something happens that the dispute system can't handle — harassment, theft, threats, fraud — email us directly at tshepowayne2@gmail.com with the job ID and as much detail as you can. We review every report by hand. Serious offences will be banned from Workit and, where appropriate, reported to SAPS.
Stay safe out there. Workit only works when the community trusts each other — every honest rating, photo proof, and dispute report you file makes the next person's job a little safer.